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Please correct the field(s) marked in red below:

1
Overall quality of telephone support?
 *
Overall quality of telephone support?
2
Overall quality of on-site support? 
 *
Overall quality of on-site support?
3
Knowledge and professionalism of the help desk support staff? 
 *
Knowledge and professionalism of the help desk support staff?
4
Communication and follow-up on problem resolution?
 *
Communication and follow-up on problem resolution?
5
The ability of help desk to diagnose your problem?
 *
The ability of help desk to diagnose your problem?
6
The ability of the help desk to solve your problem?
 *
The ability of the help desk to solve your problem?
7
Time required resolving your problem?
 *
Time required resolving your problem?
8
Overall quality of the solution? 
 *
Overall quality of the solution?
9
Please tell us how we could improve the quality of support we provide to you or your department:
10
IT understands the service needs of my department.
IT understands the service needs of my department.
11
Overall, how satisfied are you with the amount of contact between you/your department and IT?
 *
Overall, how satisfied are you with the amount of contact between you/your department and IT?
12
Overall, the quality of IT's support and service to the city is:
 *
Overall, the quality of IT's support and service to the city is:
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